Administration and Support Services

Customers can partner with ConfigIT to provide powerful Oracle CPQ Cloud capability in your own organization. Using ConfigIT's Admin team services, you can get a part or full-time certified Oracle CPQ Cloud expert to help you every step of the way.

Sales, marketing and service organizations rarely have the time or resources to develop Oracle CPQ Cloud expertise in-house. Line of business managers may not have deep enough technical skills and IT departments are already stretched thin and may not have the business experience in Oracle CPQ Cloud best practices. The answer is ConfigIT's Admin team services, which provides the expertise you need in just the right amount, exactly when you want it. ConfigIT's Admin team services empower your oragnization by:

  • Enabling you to keep a lean infrastructure team
  • Ensuring you are always getting the optimum value from your Oracle CPQ Cloud investment
  • Giving you confidence you have the right skills available as your Oracle CPQ Cloud needs and requirements change.
  • Improving adoption of Oracle CPQ Cloud which increases productivity and gives you better business data.

Expertise, flexibility, and responsiveness all available in a service that's designed to meet your needs.

Some examples

With ConfigIT Admin team services, you get expert assistance on all things around Oracle CPQ Cloud. Some typical requests include the following:

  • Assistance restructuring Oracle CPQ Cloud to handle a reorganization or territory realignment.
  • New reports and dashboard elements required to support a management meeting.
  • New triggers to automate a new workflow requirement.
  • Data cleansing as part of an import of new leads.
  • Training for a new employee (admin and/or end-user).
  • Creation of an automated quoting process.
  • Integration of Oracle CPQ Cloud with a back-end finance system.
  • Addition of new products and services to the product mix for tracking purposes.

Details

ConfigIT Admin team services are designed to be flexible. You may:

  • Pre-buy hours in large or small blocks.
  • Requests can be as quick as a question to a full-fledged project.
  • Remote and on-site support available.
  • Named consultant for each engagement.
  • Strong process around initial response, task/project completion and follow up communication.